AFTER-SALES SERVICES
At Astral Joaillerie, we are committed to providing exceptional after-sales services to ensure your jewellery remains as beautiful and cherished as the day you received it. Below are answers to some common queries regarding our services.
Our jewellery is crafted to last a lifetime. We select materials carefully to ensure optimal quality. However, due to their handcrafted nature and natural materials, our pieces remain delicate.
- Warranty: Our jewellery is guaranteed for one year against manufacturing defects.
- Support: Beyond the warranty period, our team will assist with repairs as needed.
- Contact Us: If you encounter any issues, please secure your jewellery in its case and contact our team promptly.
Yes, jewellery can be resized either by enlargement or reduction.
- Cost: Resizing is subject to a fee, depending on the complexity of the work. For example, a simple resizing for a women's ring may cost €50.
- Process: We will provide a quote before any action. Once approved, the resizing will typically take one week.
- Advice: We recommend minimizing resizing to avoid weakening the jewellery.
Some deformations are natural, while others may require repair.
- Assessment: Contact our team for an expert assessment. Depending on the complexity, we will provide an estimate before any repair.
- Prevention: Handle your jewellery with care to minimize deformation risks.
In case of breakage, secure your jewellery in its case and contact our team.
- Repair: We will assess the damage and provide an estimate for the repair.
- Support: Our team is here to guide you through the repair process.
Our Milgrain settings are not hermetic, allowing the natural character of your stones to remain intact.
- Solution: Dry your ring thoroughly and avoid wearing it while washing your hands.
- Advice: For further assistance, feel free to contact our team.
Contact our team with detailed photos of the damage.
- Process: We will provide a provisional estimate and confirm it upon receiving your jewellery.
- Repair: After approval, we will repair and return your jewellery as soon as possible.
- Alternative: If logistics are restrictive, we recommend a trusted local jeweller for repairs.
The time and cost of repairs vary based on several factors.
- Estimate: Our team will inform you of the estimated cost and timeline.
- Simple Repairs: These can typically be completed within one to two weeks.
- Complex Repairs: The timeline will depend on the operations required and workshop availability.
We do not repair jewellery that is not our creation. However, we can recommend trusted partners for your repair needs.
At Astral Joaillerie, we value the longevity and craftsmanship of our jewellery. We offer a buy-back program for our jewellery throughout its lifetime, even if it is broken.
- Value Assurance: We ensure the value of the silver in our jewellery.
- Coupon: We can provide a coupon corresponding to the current price of silver.
- Contact Us: For more information or to participate in the buy-back program, please contact our team.
For any specific solutions or further assistance, do not hesitate to contact our dedicated team.