PERSONALISED SUPPORT
We are here to assist you with personalised support and guidance in choosing the perfect jewellery.
At Astral Joaillerie, our team is dedicated to helping you find the perfect piece of jewellery. We strive to offer an exceptional customer experience that is personal and genuine, fostering a lasting relationship.
Please contact us with any queries, and we will do our best to assist you. We pay close attention to your requests, both explicit and implied, to help you clearly express your wishes.
Each customer is unique, and we want you to feel valued, heard, and understood. Our goal is to help you find a jewel that reflects your story, a special moment, or your personal tastes. We guide you to make a confident choice, ensuring you are satisfied with our brand and creations.
Don't hesitate to share your questions and desires with our team. We are eager to address your inquiries and introduce you to our world of jewellery.
Our team is available to answer your questions from Monday to Saturday during our usual hours:
- By phone at +33 7 80 84 69
- By email or via our contact form here
- Via our chat when we are available!
Our small team is working to expand our image library to showcase our jewellery from various angles and worn by our team and loyal fans. Until then, please contact our team here with the model names and gold or stone colours you are interested in. We appreciate your pre-selection to help confirm your choices with additional images.
Whether you have a specific desire or need advice on gifting jewellery, our team is committed to providing personalised support. We help you make a pre-selection, confirm availability, provide additional visuals, and offer opinions to ensure the jewellery matches the recipient's personality or occasion.
Our team assists you in choosing the perfect jewellery, helping you decide on size, colour, stone, and style. We offer custom-made options in 18k gold plated or rose gold. Please contact our team with your doubts and needs, and we will do our best to meet your requests.
Need help choosing a gift that will delight the recipient? Contact our team and describe the occasion, the recipient's personality, and your preferences. We will suggest options that meet your requirements.
When creating a list and profile on our website, you can choose to share your Wishlist with us. Opt for 'Accept marketing' to let us know your favourites, and we can help surprise your loved ones with the perfect gift.
Our customers are our best ambassadors. They trust us and sometimes share special moments, notes, or photos. With their permission, we share these sincere testimonials, reflecting the many stories written in our store and beyond. Discover the Hall of Love or our regular shares on social media, especially Instagram.
For any further inquiries or to discuss your custom jewellery needs, please do not hesitate to contact us.