PLACE YOUR ORDER

At Astral Joaillerie, all our jewellery is displayed in its original composition in rose gold, and sometimes in white or yellow gold, depending on the type of jewellery. We maintain a thoughtful stock to meet the demand of our valued visitors. If you wish to see a model with a particular stone colour or in a white or yellow gold version, it may not be permanently available. We will do our best to help you visualise the available options during your visit. Please contact us to check the availability of a specific product.

You can place an order either remotely via our e-shop or by contacting us directly. We want our customers to feel ready before ordering their jewellery. Our team can assist you during your visit, note down desired models for a later order, or guide you step by step remotely.

When you wish to place an order, we will summarise your order details, including size, gold colour, chosen stones, engraving wishes, and delivery method. The order is validated upon receiving the total amount, which can be paid remotely by bank transfer. You will receive the original manuscript voucher and a deposit receipt via email. This voucher will serve as your pick-up voucher when your order is ready. If misplaced, please bring a valid ID for authorisation.

When you place an order on our e-shop, our team will contact you to ensure the items meet your wishes. We will verify all elements, such as colour, size, type of jewellery, and delivery method, before starting production or preparing the jewellery for shipment. Depending on availability and your needs, we will prepare your jewellery accordingly. We will inform you of the availability for collection or validate the shipment based on any constraints you have shared. The same team that assists you online is available for personalised support.

If an item is in stock when you order, we can ensure immediate or quick availability based on your needs. You can find the deadlines for provision/sizing and manufacture of our jewellery in the dedicated sections. If you require delivery, please choose the type that best meets your needs.

Jewellery not in stock is made according to your specified characteristics. You can pre-order it via our website or by contacting us. Manufacturing times vary depending on the item and can be found in the dedicated sections. For some items, such as those without stones, the manufacturing time can be shorter. Our team will strive to meet your requirements and react quickly to last-minute needs.

Yes, you can place an order by email and bank transfer if you encounter constraints that prevent you from ordering via our site. Please contact us to discuss your difficulties, and we will support you accordingly.

Yes, to reserve or order a piece of jewellery, we require the total amount, including shipping costs and any engravings. This deposit is necessary to start the production of your order.

Contact us as soon as possible during our usual opening hours by phone or email. Our team will assist you step by step to ensure your request is processed efficiently, including choosing the appropriate jewellery, pick-up or delivery options, and payment solutions.

If your size is not listed, please contact our team for a tailor-made quote. For very small or large sizes, we will ensure the ring's feasibility and robustness. A quote will be provided before any order, especially for men's wedding rings, as gold rates can affect pricing.

Delivery times depend on the availability of the jewellery at the time of order, any necessary customisations, and the chosen delivery method. We will validate the maximum availability date with you when you place your order to ensure your requirements are met.

Our gem-set women's rings are made in the workshop and are available in standard sizes or made to order in your size and colour. Any ring ordered with specific stone colours, gold colours, sizes below 50 or above 54, or engravings cannot be refunded or exchanged. Manufacturing times vary based on availability and customisation needs. We will contact you to confirm all details before starting production.

Our gem-set men's wedding rings are made in the workshop and are available in standard sizes or made to order. Any ring ordered with specific colours, sizes, or engravings cannot be refunded or exchanged. Manufacturing times vary based on availability and customisation needs. We will contact you to confirm all details before starting production.

Our women's rings are made in the workshop and are available in standard sizes or made to order. Any ring ordered with specific colours, sizes below 50 or above 54, or engravings cannot be refunded or exchanged. Manufacturing times vary based on availability and customisation needs. We will contact you to confirm all details before starting production.

Our men's rings are made to order in the workshop. Any ring ordered with specific colours, sizes below 58 or above 62, or engravings cannot be refunded or exchanged. Manufacturing times vary based on availability and customisation needs. We will contact you to confirm all details before starting production.

Our chain rings are made in the workshop and are available in several sizes or made to order. Any ring ordered with specific gold colours or sizes below 50 or above 56 cannot be refunded or exchanged. Manufacturing times vary based on availability. We will contact you to confirm all details before starting production.

Our engraved women's signet rings are crafted in the workshop and are available in stock in standard sizes without engraving. They can also be made to order in your size for reasoned production. Any ring ordered in a specific stone or gold colour different from those in stock, in sizes below 50 or above 54, or with engraving, cannot be refunded or exchanged.

There are three possible scenarios when placing your order:

• If the desired signet ring is in stock, it is available immediately in its standard, unengraved size.
• If a moderate size adjustment is required (2 sizes or less above or below the standard), it will be available within 1-2 weeks, unengraved.
• For sizes further from the standard or if the ring is not in stock, it will be made within 8 weeks of your order.

Adding personalised engraving will extend the delivery time by 4 additional weeks. If you order online, our team will contact you to confirm all details before starting production.

Our gold and gemstone earrings are made in the workshop and are available in standard gold and stone colours or made to order in your chosen colours for reasoned production. Any earrings ordered in specific gold colours, stones different from those in stock, or personalised, cannot be refunded or exchanged.

There are three possible scenarios when placing your order:

• If the desired earrings are in stock, they are available immediately in the stock colour.
• If only one earring is in stock in the desired colour, the pair will be available within 8 weeks of your order.
• If the desired colour is out of stock, the pair will be available within 8 weeks of your order.

If you order online, our team will contact you to confirm all details before starting production.

Our gold bracelets set with precious stones are made in the workshop and are available in standard lengths or made to order in your size. Any bracelet ordered in specific gold colours, stones, or lengths different from those in stock, or personalised, cannot be refunded or exchanged.

Two scenarios may arise when placing your order:

• If the desired bracelet is in stock, it is available immediately in its standard length.
• If the desired colour or size is out of stock or custom, it will be available within 8 weeks of your order.

If you order online, our team will contact you to confirm all details before starting production.

Our gold bracelets are made in the workshop and are available in standard lengths or made to order in your size. Any bracelet ordered in specific colours, thicknesses, lengths different from those in stock, or personalised, cannot be refunded or exchanged.

Two scenarios may arise when placing your order:

• If the desired bracelet is in stock, it is available immediately in its standard length.
• If the desired colour or size is out of stock or custom, it will be available within 8 weeks of your order.

If you order online, our team will contact you to confirm all details before starting production.

Our gold chains are made in the workshop and are available in standard lengths or made to order in your size. Any chain ordered in specific colours, thicknesses, lengths below 41 or above 43, or personalised, cannot be refunded or exchanged.

Two scenarios may arise when placing your order:

• If the desired chain is in stock, it is available immediately in its standard length.
• If the desired colour or length is out of stock, it will be available within 4 weeks of your order.

If you order online, our team will contact you to confirm all details before starting production.

Our gold necklaces set with precious stones are made in the workshop and are available in standard lengths or made to order in your size. Any necklace ordered in specific gold colours, stones, lengths different from those in stock, or personalised, cannot be refunded or exchanged.

Two scenarios may arise when placing your order:

• If the desired necklace is in stock, it is available immediately in its standard length.
• If the desired colour or size is out of stock, it will be available within 8 weeks of your order.

If you order online, our team will contact you to confirm all details before starting production.

Our unique rings set with precious stones are crafted in the workshop and designed around a unique stone. They cannot be reproduced identically and are presented with their own components, which cannot be modified or reproduced. They are available in standard sizes and adjusted to your size upon ordering.

Any unique piece ordered in a different size than offered or engraved cannot be refunded or exchanged.

There are three possible scenarios when placing your order:

• If the desired ring is in stock, it is available immediately in its standard size.
• If a moderate size adjustment is required (2 sizes or less above or below the standard), it will be available within 2-3 weeks.
• For sizes further from the standard, please contact our team.

If the unique piece is not in stock, it cannot be reproduced identically. We can offer a similar version with a custom quote. The production time for a new piece is 8 weeks from the validation of the stone choice and estimate. Adding personalised engraving will extend the delivery time by 2 additional weeks. If you order online, our team will contact you to confirm all details before starting production.

As soon as we receive your order, our team will contact you to confirm all details and ensure the conformity of your order. The order will then be prepared according to the specific case and kept ready or shipped to you based on the chosen shipping method. For any specific needs or emergencies, please contact our team for support.